The Team Handbook and Coaching

The Team Handbook

Author: Peter R Scholtes

High-performing teams can only exist when they revel in discovery, battle well, grow together, and live their purpose. This handbook is the foremost resource on teamwork for both leaders and team members.

Having sold over 800,000 copies in its first edition, the second edition expands the scope and takes the methodology to the next level in:

• New team start up
• Team growth
• Team roles and responsibilities
• Meeting skills
• Conflict resolution
• Problem solving
• Sponsor and management responsibilities
• Discussion management
• Decision-making methods
• Basic improvement tools

What People Are Saying

Jackie Mead
"The Team Handbook 3rd Edition builds on information learned in the first and second edition by introducing new tools and skills for teams working to improve quality. We consider The Team Handbook a "must read" for all participants in local, national, and international training programs as well as a handy on-going reference for those working on teams."
—Director of Quality, Improvement Education Intermountain Health Care, Institute of Health Care Delivery Research

Eugene Taylor
"For me it's much more than just a book. It's a valuable reference that can be used at any stage of a team's growth and development. The updates that are included in this revision help the book keep current with what is currently happening in the industry. Read this book cover to cover once; you will reference it over and over forever."
—Industrial Engineer, Boeing Navigator

Table of Contents:

Chapter 1: Using Teams to Meet Today's Challenges
Chapter 2: Getting Started: Learning the Tools
Chapter 3: Supporting Successful Projects
Chapter 4: Doing Work in Teams
Chapter 5: Building an Improvement Plan
Chapter 6: Learning to Work Together
Chapter 7: Dealing With Conflict
Appendix A: Quality Leadership
Appendix B: Storyboard Example
Appendix C: Team-Building Activities
Appendix D: References

New interesting textbook: Matching Supply with Demand and Contemporary Strategy Analysis

Coaching: Evoking Excellence in Others

Author: James Flaherty

[back cover copy]

[shelving code]Human Resource Management

Front Cover Quote

"As interest in coaching grows, I think James Flaherty's book will come to stand out as a definitive work." — Peter M. Senge.


Coaching, Second Edition
Evoking Excellence in Others

James Flaherty

"In Coaching, Second Edition, James Flaherty brilliantly dissects both the art and science of coaching— one of the more difficult and least understood roles in organizations. Beginning with theories, concepts and models he shows their application to practice and empowers any aspiring coach to be more effective in helping people achieve their goals. A better book on this subject just doesn't exist."
Jerry I. Porras, Lane Professor of Organizational Behavior and Change Emeritus, Graduate School of Business, Stanford University and Co-Author, Built to Last

"As the field of coaching finds its way to becoming a mature discipline, James Fla herty's dedicated field research, study, and sound articulation offers a definitive ground and a sensibility of genuine care. At the core this book offers a way of thinking about human beings that makes action and practice central to learning. This is a no-nonsense, generous, pragmatic book that belongs on the shelf of every coach, novice or veteran."
Richard Strozzi-Heckler, Ph.D., Founder of Somatic Coaching and author of The Anatomy of Change and Holding The Center
"James Flaherty focuses on the commonly overlooked fact that a coachee is a "human-being". He effectively emphasizes that this is the most important aspect that a coach should always have in mind, something that many of us tend to forget. It wasthis tact that he applies toward coaching, as well as many other brilliant insights, that helped me make the decision to publish Coaching in Japanese and apply its lessons in my practice."
Mamoru Itoh, President, Coach21 Co., Ltd., Tokyo, Japan
"This extr aordinary book clearly represents James Flaherty's ability to insightfully enable the self-generating and self-correcting capacities of his clients. His clarity and candor engage the reader to more deeply examine the opportunities to live a more integrated and holistic life."
Michele Goins, Vice President and Chief Information Officer, Imaging and Printing Group, Hewlett-Packard Company

James Flaherty founded New Ventures West (1986) and Integral Coaching LLC (2004) to bring a rigorous, compassionate, pragmatic method for supporting human development to individuals and organizations. New Ventures West, an Integral Coach training school, offers a wide variety of programs throughout the world; Integral Leadership works primarily with organizations, teams and leaders. Information on both can be found at www.newventureswest.com. A partial client list includes Intel, Hewlett-Packard, Ford, Boeing, Alcatel, Genentech, Cisco Systems, Capital One, Oracle, and Booz Allen Hamilton.

Table of Contents:

1	The foundation for coaching	1
2	Basic principles	21
3	The flow of coaching	39
4	The coaching relationship	47
5	Openings	61
6	Assessment models	71
7	The body	99
8	Enrollment	117
9	Coaching conversations	125
10	Stuck	167
11	Track two : working with ourselves	175